Frequently Asked Questions
What is your minimum order quantity (MOQ)?
For ready-to-ship styles, there's no minimum — you can order as few as 1 pair. For custom OEM/ODM projects, our standard MOQ is 300 pairs per style per colorway. Reach out and we'll work with you based on your project scope.
Do you offer OEM and ODM services?
Yes, we do both. OEM means we manufacture based on your existing designs and specs. ODM means our team handles the design and development for you — from last construction and upper patterns to material selection and branding. Either way, the product is fully yours.
What types of footwear can you produce?
We specialize in knit running shoes, athletic sneakers, casual lifestyle trainers, and performance footwear. We're also experienced in developing custom silhouettes from scratch to match your brand's vision.
How long does it take from order to delivery?
Sample development typically takes 7–30 days. Once samples are approved and the deposit is confirmed, bulk production runs 45–60 days. We'll give you a clear timeline upfront so you can plan accordingly.
Can I put my own brand on the products?
Absolutely. Full private label customization is available — including your logo on the upper, insole, outsole, tongue label, shoebox, and hangtags. Your brand, your product.
What materials do you work with?
We use a wide range of materials including engineered knit uppers, breathable mesh, PU leather, EVA and rubber outsoles, and memory foam insoles. Custom material sourcing is available if you have specific requirements.
What are the payment terms?
We typically work on a 30% deposit upon order confirmation, with the 70% balance due before shipment. Payment is via T/T (bank wire transfer). Flexible terms may be available for established long-term partners.
How do I get started?
Easy — just email us at Ryan@VyloxStep.com or reach out on WhatsApp at +86-150-3856-7788. Share your design concept, target quantity, and timeline, and we'll get back to you within 24 hours.